HVAC Call Triage Desk
Inbound “no cool / no heat” notes → urgency, skill tags, SLA window, and a customer SMS draft.
Structured triage output with urgency, skill tags, SLA window, and editable customer reply.
30-second recap
- Inbound “no cool / no heat” notes → urgency, skill tags, SLA window, and a customer SMS draft.
- Structured triage output with urgency, skill tags, SLA window, and editable customer reply.
HVAC Call Triage Desk
The interactive console loads on demand. Upload your own file or edit the example input. Every result comes back live from the API.
The problem
HVAC CSRs and BPOs mix emergency and routine calls; bad triage burns truck rolls and SLA.
How it works
Paste call notes → agent scores urgency and skills → draft SMS / email → human confirm before dispatch board.
System design
Structured triage JSON (priority, skills, SLA, reply) via provider-agnostic LLM API. Live AI only.
Human review & control
Dispatcher can override priority and edit the outbound message before it hits Jobber / ServiceTitan-shaped queues.
Integration scope
Mock FSM job create (Jobber / Housecall Pro / ServiceTitan shaped).
Stack
- LLM agents
- Next.js
- TypeScript