HVAC Call Triage Desk
Inbound “no cool / no heat” notes → urgency, skill tags, SLA window, and a customer SMS draft.
Dispatcher-ready triage suited to AU / US / PH field-service ops desks.
HVAC Call Triage Desk
The interactive console loads on demand. Upload your own file or edit the example input — every result comes back live from the API.
The problem
HVAC CSRs and BPOs mix emergency and routine calls; bad triage burns truck rolls and SLA.
How it works
Paste call notes → agent scores urgency and skills → draft SMS / email → human confirm before dispatch board.
How the AI is built
Structured triage JSON (priority, skills, SLA, reply) over OpenRouter. Live AI only.
Human review & control
Dispatcher can override priority and edit the outbound message before it hits Jobber / ServiceTitan-shaped queues.
Connected tools
Mock FSM job create (Jobber / Housecall Pro / ServiceTitan shaped).
Stack
- LLM agents
- Next.js
- TypeScript